Overview: Drywall Warranty Coverage

Drywall Touch-Up Warranty

Your Outlook Home includes a one-time drywall touch-up during your first year of ownership. This service is designed to address certain drywall issues that may occur as your new home naturally settles and materials dry. Below is a helpful overview of what is and is not covered under your RWC Warranty.

What’s Covered (During the First Year)

As your home settles, minor movement is normal. Under the RWC Warranty, the following items are considered covered defects:

• Drywall, lath, or plaster cracks wider than 1/8 inch

• Nail pops that have broken through the finished surface

Outlook Homes will repair these items and touch up paint to blend as closely as possible with the surrounding area. Please note that drywall repairs and paint touch-ups are performed one time only and perfect matching is not possible.

What’s Not Covered

The following conditions are considered normal or outside warranty coverage:

• Small cracks or minor seam separations, especially in corners

• Nail head depressions or slight mounding that has not broken the surface

• Wear-and-tear or damage caused after your final walkthrough

• Cosmetic items (such as seams, bumps, or minor imperfections) that should have been addressed during your final punch list or walkthrough prior to move-in

  
  

How to Submit a Drywall Warranty Request

To allow your home sufficient time to settle and to ensure the most effective repairs, we recommend submitting drywall warranty requests near the end of your first year of ownership.

• All drywall warranty claims must be submitted before the one-year anniversary of your final walkthrough date. Claims submitted after this date may not be eligible for coverage.

• Please include clear details in your request, such as room names, wall or ceiling locations, and an approximate number of areas needing attention. This helps us schedule and complete repairs efficiently.

All coverage determinations and repairs will be completed in accordance with the terms of your RWC Warranty.

Submitting your request toward the end of your first year allows your home to complete its natural adjustment process, resulting in a more thorough and lasting repair.

The drywall warranty is designed to address legitimate warranty repairs as outlined above, not cosmetic touch-ups or general appearance items. Cosmetic issues were covered during the punch list process prior to move-in and are not part of ongoing warranty coverage. Additionally, damage caused by wear and tear are not covered under the warranty terms. See Section 4.6 in your RWC Warranty Booklet for further details.