Cosmetic Items & Warranty Coverage

After your final walkthrough, cosmetic items are generally not covered under the Outlook Homes / RWC new home warranty, with limited exceptions as outlined in your RWC Warranty booklet—specifically for drywall and caulk touch-ups.

It’s important to understand that all cosmetic concerns must be identified and documented on the Orientation Checklist during your final walkthrough. This step is essential, as only items noted at that time will be eligible for repair, unless specific coverage is provided under your RWC Warranty.

Cosmetic items include, but are not limited to:

• Paint defects or missed paint

• Gaps, cracks, dents, or chips

• Stains, pitting, or surface blemishes

• Breaks or other minor surface imperfections

  
  

Any cosmetic issues discovered after your orientation walkthrough are considered normal wear or post-move-in conditions and are not covered. However, Outlook will provide touch-up paint for use by the homeowner should minor cosmetic defects be found later.

We encourage you to take your time during the final walkthrough to carefully review your home and ensure any cosmetic items are properly documented. This helps ensure a smooth and fair warranty process for everyone.

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